Refund Policy

Effective Date: May 18, 2026

This Refund Policy outlines the terms governing refunds, cancellations, returns, disputes, and payment-related matters for services, subscriptions, digital products, software, hosting services, applications, and other offerings provided by Boldon LLC (“Boldon,” “we,” “our,” or “us”).

By purchasing or subscribing to our Services, you agree to this Refund Policy.

1. General Refund Policy

We strive to provide high-quality digital products and services. Due to the nature of digital services and online products, refunds may be limited once services have been delivered, activated, downloaded, accessed, or consumed.

Refund eligibility depends on:

  • The type of service purchased;

  • The delivery status of the service;

  • The reason for the refund request;

  • Compliance with this Refund Policy.

2. Non-Refundable Services

Unless otherwise required by Kenyan law or expressly stated in writing, the following are generally non-refundable:

  • Domain name registrations and renewals;

  • Web hosting fees already activated;

  • Software licenses;

  • Digital downloads;

  • Subscription fees already billed;

  • Advertising or marketing services already delivered;

  • Custom software development work completed;

  • Graphic design services completed;

  • Consultation fees;

  • Setup fees;

  • Third-party service fees;

  • Transaction processing fees.

3. Eligible Refund Situations

Refunds may be approved under the following circumstances:

3.1 Duplicate Payments

If you were accidentally charged more than once for the same service.

3.2 Failed Service Delivery

Where we fail to deliver a purchased service within a reasonable period without justified cause.

3.3 Technical Inaccessibility

If a purchased digital product or service is completely inaccessible due to a verified issue caused solely by us.

3.4 Unauthorized Transactions

Where a payment was made fraudulently or without authorization, subject to verification and investigation.

4. Subscription Cancellations

You may cancel recurring subscriptions at any time before the next billing cycle.

Upon cancellation:

  • Your subscription remains active until the end of the paid billing period;

  • Future billing will stop;

  • Previously charged subscription fees are generally non-refundable.

Failure to cancel before renewal may result in automatic billing.

5. Custom Development Projects

For:

  • Website development;

  • Mobile app development;

  • Branding;

  • Design work;

  • Software engineering;

  • Custom digital solutions;

refunds depend on the project stage.

5.1 Deposits

Project deposits and upfront payments are generally non-refundable once work has commenced.

5.2 Partially Completed Work

If a project is terminated before completion, we may refund the unused portion at our discretion after deducting:

  • Hours worked;

  • Operational expenses;

  • Third-party costs;

  • Administrative fees.

5.3 Approved Deliverables

Once project deliverables are approved, accepted, or deployed, payments become non-refundable.

6. Hosting and Cloud Services

Refunds for hosting, servers, cloud services, or infrastructure services may only apply if:

  • The service was not activated;

  • There was a prolonged outage solely caused by us;

  • Required under applicable law.

Domain registration fees and third-party infrastructure charges remain non-refundable.

7. Chargebacks and Payment Disputes

Users agree to contact Boldon LLC first before initiating chargebacks or disputes through banks or payment providers.

Fraudulent or abusive chargebacks may result in:

  • Immediate account suspension;

  • Termination of services;

  • Legal recovery procedures;

  • Restriction from future purchases.

8. Refund Processing

Approved refunds may be processed through:

  • Original payment method;

  • Bank transfer;

  • Mobile money transfer;

  • Service credit;

  • Alternative payment arrangements.

Refund processing times may vary depending on:

  • Banks;

  • Payment gateways;

  • Mobile money providers;

  • International transfer systems.

Typical processing time is between 7 and 30 business days.

9. Currency and Transaction Fees

Refunds will generally be issued in the original transaction currency.

We are not responsible for:

  • Exchange rate fluctuations;

  • Foreign transaction charges;

  • Banking fees;

  • Mobile money transfer charges;

  • Payment processor deductions.

10. Abuse Prevention

We reserve the right to deny refund requests where:

  • Services were fully delivered;

  • Abuse or fraud is suspected;

  • Policies were violated;

  • Repeated refund claims occur;

  • Users attempt to exploit promotional offers.

11. Consumer Rights

Nothing in this Refund Policy limits rights provided under applicable Kenyan consumer protection laws.

Where local law grants mandatory refund rights, those rights shall prevail over conflicting policy terms.

12. Policy Changes

We may update this Refund Policy from time to time to reflect:

  • Service changes;

  • Legal requirements;

  • Operational updates;

  • Payment provider rules.

Updated versions become effective upon publication.

13. Contact Information

For refund requests or billing-related inquiries, contact:

Boldon LLC
Nairobi, Kenya

Email: billing@boldon.co.ke
Phone: +254 725580361